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Roto-Rooter Plumbing & Drain Services

📍 7193 Sunset Strip Ave NW, North Canton, OH 44720 📞 (330) 333-9006 🌐 Website
4.8 (1937 reviews)
Open 24 hours
Plumber

Review Summary

  • Positive experiences: Customers consistently praise the professionalism, speed, cleanliness, and friendliness of the technicians. Specific technicians mentioned include Brandon (multiple), Mark, Derek, Chris, and Mike.
  • Excellent service: Brandon Kruger is repeatedly highlighted for his knowledge, communication, and quality of work.
  • Reliable and responsive: Roto-Rooter is praised for same-day service and fair pricing.
  • Areas for improvement: One review mentions negative experiences with the service manager, Brandon Poindexter, due to conflicting information.
  • Overall recommendation: Customers express high satisfaction and a willingness to recommend and reuse Roto-Rooter's services.
Roto-Rooter Plumbing & Drain Services thumbnail

4.8

(1937 reviews)

5 ★91%
4 ★5%
3 ★1%
2 ★1%
1 ★1%

Bryan LAMB Construction Specialists, LLC

September 28, 2024

Very professional staff! Guys worked fast and cleaned up when finished. Brandon, Bhrandon, Chris, and Mark were great guys to work with on our big project!!!

Bryan Davis

October 4, 2024

Excellent work! Brandon was amazing! He explained everything perfectly. He did an outstanding job with the work, and he cleaned up after him self every step of the way! Would definitely recommend! Thank you so much!

Veronica Andrews

Mark and Derek have been in and out of our house the past few months helping us with plumbing projects. They’re seriously some of the nicest people we have ever had work on our home! The price they give is what it is, they’re super honest if there’s changes, and they’re perfectionists on their work! Their boss Brandon is also just as kind as them whenever we chat on the phone, and the whole company makes you feel like family. We wouldn’t go anywhere else for our plumbing needs. Roto Rooter is our forever plumbing service!

Yuanze Ma

November 12, 2024

I recently had the pleasure of working with Brandon Kruger from Roto Rooter, who did an outstanding job replacing my water heater and well bladder tank. Brandon is incredibly knowledgeable, passionate about his work, and goes above and beyond to make sure everything is done right. He took the time to explain each step in detail, which helped me understand the process and feel comfortable with the work being done. His communication was excellent, and it’s clear he genuinely cares about providing quality service. Unfortunately, my experience with the service manager, Brandon Poindexter, was disappointing. I received conflicting and incorrect information from him several times, which created a lot of confusion and nearly led me to cancel the service. If it hadn’t been for Brandon Kruger stepping in to clarify and resolve the situation, I would have ended my relationship with Roto Rooter entirely. Thanks to Brandon Kruger’s expertise and dedication, everything turned out perfectly. I highly recommend him for any plumbing work. Roto Rooter is lucky to have someone as committed as Brandon on their team, but I hope the management addresses these communication issues to prevent future misunderstandings.

Ray & Edie Nearhood

Called and was able to get service for a clogged sink drain the same day. Derek was our service technician. He was great...very knowledgeable, polite, and friendly. We would certainly use Roto-Rooter again and will recommend them and Derek to our friends.

Diane Barr

I’ve used Roto Rooter several times. They’ve always been professional, courteous, and fair priced. My technician Mike came out on a Sunday and replaced the water heater that had leaked all over my basement. He did an excellent job and even helped me with my warranty. I would definitely recommend.

Tom Rush

I am glad Rotor-Rooter sent Brandon as a technician. I had all my cast iron pipes and vent stack converted to PVC. Brandon brought more experience, than stated. He was very knowledgeable on the procedure and he explained everything that he was doing. Brandon was very pleasant and polite!

Jennifer Banjo

Used roto rooter for the first time and they were fantastic. Technicians came out the night we called and had a new toilet installed the next day. All the technicians were friendly and knowledgeable. We will definitely be using them again.